Cancellation & Refund Policy
Cancellation must be sent in written to our customer care office email and acknowledged in return to be effective or cancellation via online booking.
Cancellation received less than 48 hours will result in a 50% charge of the total amount. No show or cancellation less than 24 hours will be fully charged on the total amount.
If your travel plans have changed, you can cancel your booking. Based on the cancellation and refund policy the refund will be processed with 3.5% VAT of the total amount if you have book our services on refundable services. If you’ve purchased a non-refundable service, the full-charge will be applied.
All refunds will be made in the same method of payment used while booking. In case of a booking made through our third-party partner, the refund amount will be made to our third-party’s account on the cancellation of the booking. client will have to contact the concerned third-party directly to claim their refund.
Currency – price, and charges are payable in any currency acceptable to the carrier. When payment is made in any currency other than the currency in which the price is published, such payment will be made at the rate of exchange established in accordance with carriers/Credit Card Company/Banking regulations.
Need more details? Ask us and we’d be happy to help you.
Our Call Centre is open 24X7 days a week. You may contact us at +855 15 975 286, +855 93 318 496. Alternatively, you can email us at [email protected] We endeavor to respond to all emails within 48 hours.